Automated Support & AI Assistance Disclosure

Diversified Payday uses limited artificial intelligence ("AI") technologies to improve customer support and provide informational assistance.

AI is intentionally not used to perform payroll calculations or make financial decisions.

Effective Date: July 21, 2026

Last Revised: Not yet revised

Version: 1.0

1. Purpose

This disclosure explains how Diversified Payday uses AI-assisted technologies and, equally important, how Diversified Payday does not use AI.

The purpose of this document is to provide transparency regarding automated support while helping Customers understand which platform functions remain entirely software-driven and under Customer control.

2. AI Is Not Used for Payroll Processing

Diversified Payday does not use AI to:

• Calculate payroll.
• Calculate wages.
• Calculate salaries.
• Calculate overtime.
• Calculate commissions.
• Calculate bonuses.
• Calculate deductions.
• Calculate tax withholding.
• Calculate employer taxes.
• Calculate payroll taxes.
• Estimate payroll.
• Estimate taxes.
• Determine payroll liability.
• Determine tax liability.
• Approve payroll.
• Generate payroll approvals.
• Decide whether payroll should be processed.
• Determine worker classifications.
• Determine employee eligibility.
• Make employment decisions.
• Make compensation decisions.
• Determine banking instructions.
• Generate banking decisions.
• Approve direct deposits.
• Approve ACH transactions.
• Determine financial obligations.
• Perform accounting decisions.
• Perform bookkeeping decisions.

These functions are performed through deterministic software logic, customer-provided information, customer review, and customer approval.

3. AI Is Used Only for Limited Assistance

AI may be used to assist with:

• Customer support.
• Answering common questions.
• Product education.
• Navigation assistance.
• Knowledge base guidance.
• General troubleshooting.
• Explaining platform features.
• Providing informational compliance guidance.
• Assisting with support intake before human review.

AI assistance is intended to improve the customer experience, not replace Customer judgment or professional advice.

4. Human Assistance

Customers may stop using AI-assisted support at any time.

Where available, Customers may request assistance from a human representative instead of continuing an AI-assisted conversation.

Support requests submitted through AI-assisted channels may also be reviewed by Diversified Payday personnel when appropriate.

5. Compliance Review Assistance

AI may assist Customers by identifying publicly available information, explaining Diversified Payday features, or helping locate relevant platform resources.

AI does not make legal determinations, tax determinations, accounting determinations, or employment-law decisions.

Customers remain responsible for obtaining appropriate professional advice when necessary.

6. Accuracy

Although Diversified Payday works to improve AI-assisted support, AI responses may occasionally be incomplete, inaccurate, or outdated.

Customers should verify important information before relying upon AI-generated responses.

If there is any conflict between AI-generated information and official Diversified Payday policies, documentation, contracts, payroll results, or platform behavior, the official documentation and platform controls govern.

7. Customer Responsibilities

Customers remain responsible for:

• Reviewing payroll.
• Reviewing tax information.
• Reviewing banking information.
• Reviewing employee information.
• Reviewing contractor information.
• Reviewing reports.
• Reviewing filings.
• Approving payroll.
• Verifying payroll accuracy.
• Complying with applicable law.

AI assistance does not transfer these responsibilities to Diversified Payday.

8. Future AI Features

Diversified Payday may introduce additional AI-assisted features over time.

If AI is ever expanded beyond the support and informational functions described in this disclosure, this document will be updated to describe those additional uses before or at the time they become available.

9. Changes to This Disclosure

Diversified Payday may update this disclosure as technology, services, or applicable law changes.

The Last Revised date and Version number will be updated when material revisions are published.

10. Contact

Questions regarding this disclosure may be directed to:

Diversified Payday
A Division of Diversified Company
6212 US Highway 6, Suite 184
Portage, Indiana 46368-5057
Phone: 833-990-7297
Email: CustomerService@ChooseDiversified.com