Question 1

Does the platform automatically pull and pay my state and federal tax liabilities?

Accepted Answer

Under the Premium Tax Compliance Plan, Diversified Payday electronically files supported federal and state payroll tax forms through available agency integrations. Diversified Payday does not withdraw, hold, or pay tax funds on the employer's behalf. The employer retains control of the funds and completes payment through the applicable government payment portal, such as EFTPS or a state revenue portal. Availability varies by agency and jurisdiction.

Question 2

Does Diversified Payday support seasonal businesses?

Accepted Answer

Yes. In your Company Profile you can identify your business as Seasonal, Not Seasonal, or Not Sure. Choosing Seasonal only establishes eligibility to use Seasonal Suspension; it does not automatically suspend the account or stop billing. Seasonal employers can separately schedule a suspension that takes effect at the end of the current paid billing cycle. While the company is suspended, monthly subscription billing stops, and all company records and payroll history are preserved in Seasonal Read-Only mode. Resuming service immediately charges for a new full monthly billing cycle and resets the billing anniversary to the resume date. There is no annual limit, no cooldown, no minimum suspension period, and no maximum suspension period, so a seasonal employer can suspend and resume as often as the business calendar requires.

Question 3

Is the pricing shown a limited-time promo, or will it automatically jump up after a year?

Accepted Answer

Absolutely not. The rates you see are our standard, everyday prices for subscriptions and add-ons. To be fully transparent, we offer four plans. The Free Payroll plan is $0/month with no credit card required and supports up to 2 active workers, including W-2 employees and 1099 contractors. Our three paid plans each include your first 5 active employees and unlimited payroll runs: the Basic Plan is $24.99/month, the Employer Bank Plan is $49.99/month, and the Premium Tax Compliance Plan is $69.99/month. Each additional employee beyond the first 5 is priced by plan: $3.00/month per seat on the Basic Plan, $4.00/month per seat on the Employer Bank Plan, and $5.00/month per seat on the Premium Tax Compliance Plan. Year-end W-2 and 1099-NEC forms are $2.99 per form only when you generate them. We do not use the bait-and-switch tactics common on other sites that hide first-month or first-year promos in the fine print. Your rate will never automatically change after a month or a year, and you are free to cancel at any time. If a universal price adjustment ever becomes necessary down the road due to platform updates, the new rate will apply to new customers immediately, but existing customers will always receive a minimum of 30 days advance notice before any changes affect their billing. What you see is what you get.

Question 4

Is this payroll system managed by AI?

Accepted Answer

Absolutely not where your money is concerned. When it comes to payroll calculations, tax withholdings, financial rails, and official tax form generation, we rely entirely on strict mathematical precision and hardcoded, human-engineered logic. No generative AI ever touches your core payroll processing or calculations. We only leverage AI for two narrow, informational tasks: (1) The Help & Support Assistant: its AI is confined strictly to parsing and searching our documentation so you can find setup answers quickly. It is not a gatekeeper, and it will never trap you in cyclic chat loops. (2) The Compliance Tab: this dedicated dashboard utilizes specialized AI to continuously scour federal, state, and local regulatory databases on an automated schedule, aggregating and refreshing the latest changing labor laws and tax deadlines so your business stays ahead of compliance requirements. Our customer support itself is almost exclusively human-based with zero automated barriers. Whenever you want real help, you have immediate, un-gated access to a real human team member: simply click the "Email ticket" button and our human support team steps in right away, with no runaround.

Question 5

Is this payroll system available in my state? (e.g., Iowa, California, Texas, etc.)

Accepted Answer

Yes! Our payroll platform is fully engineered to support businesses operating across all 50 U.S. states. Whether your employees are located in Iowa, Illinois, or anywhere else nationwide, our core compliance engine automatically calculates, tracks, and prepares the exact state-specific income tax withholdings, local taxes, and State Unemployment Insurance (SUI) rates required by your local Department of Labor. We keep your business fully compliant no matter where you or your workers are located.

Question 6

Do you support payroll for workers outside the United States?

Accepted Answer

No. The platform is strictly limited to domestic US entities and workers with US bank accounts and valid domestic tax identifiers. Our processing network and tax reporting infrastructure do not support foreign workers, international tax documents, or payouts to overseas bank accounts. All workers paid through the system must be US-based.

Question 7

Can I pay annually instead of monthly?

Accepted Answer

Yes, you can pay annually and get 2 months free (a 16% discount) on any of our base plans. Use the Bill Monthly / Bill Annually toggle on the pricing page to switch between cycles. Annual plans include the same features as monthly, plus an "Includes 2 Months Free" benefit baked into the yearly rate.

Question 8

If I cancel my subscription, will my payroll history and employee data be deleted?

Accepted Answer

Absolutely not. We understand that keeping accurate records is vital for your business. If you cancel or pause your plan, we will turn off your active payroll processing and direct deposit buttons, but your account data, tax forms, and historical reports will remain completely secure and accessible to you in a read-only state for a minimum of 7 years. This ensures your business remains fully compliant with IRS, FLSA, and state Department of Labor records preservation mandates in the event of a future audit. We hold onto your data so you are always protected.

Question 9

How much does Diversified Payday cost?

Accepted Answer

We offer four plans. The Free Payroll plan is $0/month with no credit card required: it includes the complete manual payroll functionality of the Basic Plan and supports up to 2 active workers, including W-2 employees and 1099 contractors. Upgrade to add more. Our three paid plans each include your first 5 active employees. The Basic Plan is $24.99/month for manual records and paystub generation. The Employer Bank Plan is $49.99/month, our mid-tier option that adds hands-off direct deposit. The Premium Tax Compliance Plan is $69.99/month, our top tier, which includes the automated compliance tracking tab. Each additional employee beyond the first 5 is priced by plan: $3.00/month per seat on the Basic Plan, $4.00/month per seat on the Employer Bank Plan, and $5.00/month per seat on the Premium Tax Compliance Plan. Year-end W-2 and 1099-NEC forms are $2.99 per form, only when you need them. Every subscription starts with a 30-day free trial.

Question 10

What is included with the Free Payroll plan?

Accepted Answer

Free Payroll is $0/month and no credit card is required to start. It includes the complete manual payroll functionality of the Basic Plan: unlimited manual payroll runs, automatic federal, state, and local tax calculations, itemized paystubs, check printing, worker portals, and time-off tracking. Free Payroll supports up to 2 active workers, including W-2 employees and 1099 contractors. Upgrade to add more. Inactive, terminated, archived, and historical workers never count toward that limit, so a slot opens up the moment an active worker becomes inactive or terminated. Direct deposit requires the Employer Bank Plan, and Premium Tax Compliance requires the Premium Tax Compliance Plan. Year-end W-2 and 1099-NEC forms stay available at $2.99 per form on Free Payroll with no upgrade required. Diversified Workspace is never included with Free Payroll and remains a separate paid subscription.

Question 11

When do I have to upgrade from Free Payroll?

Accepted Answer

You need a paid plan before you add a third active worker of any type. Free Payroll supports up to 2 active workers, including W-2 employees and 1099 contractors. Upgrade to add more. You also need to upgrade for features Free Payroll does not include: direct deposit requires the Employer Bank Plan, Premium Tax Compliance requires the Premium Tax Compliance Plan, and Diversified Workspace is a separate paid subscription. Reactivating, rehiring, or converting a worker is blocked when it would create a third active worker. Year-end W-2 and 1099-NEC forms do not require an upgrade: they remain $2.99 per form.

Question 12

If I start on Free Payroll and upgrade later, how does the 30-day free trial work?

Accepted Answer

The 30-day free trial is account level and runs from the date your account was created, so it never resets. If you upgrade from Free Payroll within those first 30 days, you receive only the unused portion of the original trial window. Once the original 30-day period has expired, upgrading begins paid billing immediately at the plan rate you select.

Question 13

Can I switch down to Free Payroll from a paid plan?

Accepted Answer

Yes, as long as you have 2 or fewer total active workers, counting W-2 employees and 1099 contractors together. If you have 3 or more active workers, mark the extras inactive or terminated first, or stay on a paid plan. Free Payroll supports up to 2 active workers, including W-2 employees and 1099 contractors. Upgrade to add more. Switching to Free Payroll follows the standard plan-change timing, and your existing paid subscription stops at the end of the period you have already paid for, so you are never billed twice.

Question 14

Does the Free Payroll plan qualify for Founding Member pricing?

Accepted Answer

No. Free Payroll accounts are not Founding Members and never reserve, hold, or use one of the 500 Founding Member positions. You become a Founding Member only when you upgrade from Free Payroll to an eligible paid subscription, a Founding Member position is still available at the time that paid subscription becomes active, and you meet the other program requirements. If every position has already been claimed by the time you upgrade, Founding Member pricing and status are not available. Once you have earned Founding Member status it is permanent under the program rules, and if you later return to Free Payroll and upgrade again, your Founding Member status and locked pricing are restored automatically.

Question 15

Where is Diversified Payday based?

Accepted Answer

Diversified Payday is located in Portage, Indiana, United States.

Question 16

Can I file W-2 and 1099 forms?

Accepted Answer

Yes, but year-end tax form generation and filing are not included in the base tier. To access, preview, or download your forms, you must activate the Year-End Filing Add-on. Once activated, the system automatically aggregates your annual payroll data into compliant, signature-ready Form W-2 and Form 1099 layouts. You can then choose to export the verified forms for manual submission or use our automated electronic filing service to transmit them directly to the IRS and state agencies. All generation, downloads, and electronic transmissions are gated until the add-on and associated per-form transactional processing fees are settled.

Question 17

How does this platform handle federal, state, and local payroll tax calculations?

Accepted Answer

The system features an integrated, real-time payroll tax calculation engine. Based on the employer's tax profile and individual employee residential addresses, it automatically computes Federal Income Tax (FIT), Social Security (FICA), Medicare, State Unemployment Insurance (SUI), State Income Tax (SIT), and localized county or municipal taxes (such as Indiana county tax allocations) using current structural tax tables.

Question 18

Can I track and manage custom deductions like pre-tax health insurance, post-tax garnishments, and retirement plans?

Accepted Answer

Yes. The corporate Deduction Labels manager allows you to create unlimited custom deduction rows (e.g., Health, Dental, Vision, Garnishments, Union Dues, and Reimbursements). Each custom label features an advanced mapping dropdown, allowing employers to explicitly bind the deduction to year-end IRS tax forms (such as W-2 Box 10 for Dependent Care, Box 12 Codes D or DD for retirement and healthcare costs, or Box 14 for specialized local tracking).

Question 19

How are tipped employees and servers handled during standard payroll runs?

Accepted Answer

The system includes dedicated support for tipped workers (hospitality and server classifications). In the employee profile, checking the "Employee receives tips" parameter enables an independent "Reported Tips" cash/credit entry column on the active payroll grid. The backend engine automatically subjects these reported tips to FICA and income tax withholdings, factoring them into tax boxes 1, 3, and 5, while cleanly isolating the annualized tip total into Box 7 (Social Security Tips) on the employee's Form W-2.

Question 20

How is my sensitive data protected during unexpected session timeouts?

Accepted Answer

Your data is protected on several layers. All traffic between your browser and the platform is encrypted in transit with HTTPS/TLS, and every record is held in a managed, access-controlled cloud database that is encrypted at rest. Access is enforced by row-level security policies, so each company, employer, and worker can only read or write the specific records their role is entitled to, and platform staff who enter a client workspace do so in a controlled, read-only mode. Employee identifiers such as Social Security and tax identification numbers are masked throughout the product to their last four digits, and sign-in is handled by a dedicated, hardened identity service. In addition, the platform enforces automated role-based inactivity session timeouts. The Employer dashboard defaults to a 30-minute security window. Exactly two minutes before expiration, an interactive modal with a live countdown clock appears. If the employer clicks "I need more time," the session token refreshes instantly. If the timer hits zero, a silent background transaction immediately writes all uncommitted payroll data to a secure server-side draft database table before redirecting to the logout screen, ensuring your numbers are never lost.

Question 21

Does the system support multi-state payroll operations and localized SUI tracking?

Accepted Answer

Yes. Multi-state businesses can configure distinct State Unemployment Insurance (SUI) profiles under the Employer Tax Configuration card. You can add independent tracking rows for multiple states, inputting unique State Account Numbers, custom contribution percentages, and localized annual taxable wage limits/caps. These administrative tax tracking layers are completely hidden from standard employee paystubs but map perfectly into your master employer liability ledgers.

Question 22

How do I switch from my current payroll provider to Diversified Payday mid-year?

Accepted Answer

Transitioning mid-year is highly streamlined. During onboarding, the system prompts you to enter your historical Year-to-Date (YTD) payroll summaries for each active employee. Once entered, our calculation engine blends your historical data with new payroll runs executed on our platform, ensuring your end-of-year Form W-2 and quarterly Form 941 filings are accurate, continuous, and compliant. If you have a large volume of employees to import or would prefer a managed data import option, please contact our support team and we will do our best to assist you.

Question 23

Does the platform support 1099 Independent Contractors alongside W-2 workers?

Accepted Answer

Yes. You can onboard independent contractors by selecting "1099 Contractor" under their profile type. The system allows you to execute non-employee compensation payments seamlessly during regular payroll cycles. At year-end, the platform dynamically compiles your contractor payment ledgers to generate ready-to-file Form 1099-NEC documents alongside your employee W-2s.

Question 24

What pay schedules and frequencies can I configure for my business?

Accepted Answer

The platform offers complete scheduling flexibility. Employers can independently configure workers under Weekly, Bi-weekly, Semi-monthly, or Monthly pay cycles. You can also execute off-cycle, unscheduled, or bonus-only payroll runs at any time without incurring extra service charges.

Question 25

How are physical check printing layouts managed?

Accepted Answer

Immediately following the finalization of a payroll batch via the "Submit approved payroll and release paystub now" pipeline, the workspace automatically routes you directly into our check printing configuration tool. This interface formats pay metrics cleanly onto standard, pre-printed check stock (such as Check-on-Top layouts) with detachable, compliant paystubs detailing gross-to-net calculations.

Question 26

How long does direct deposit take to clear?

Accepted Answer

Diversified Payday uses the Employer Bank (ACH / NACHA) model, so timing is set by your own bank and the ACH network, not by us. When you approve a payroll run, the platform prepares a NACHA-format ACH file for you to review and upload to your bank's ACH origination channel.

- We do not move, hold, or release funds. Your bank originates the payments.

- Standard ACH typically posts one to two banking days after your bank accepts the file, depending on the effective date you choose and your bank's cutoff. Same-day ACH may be available if your bank offers it.

- Weekends and Federal Reserve banking holidays are not banking days, so plan your effective date accordingly.

Always confirm your bank's specific ACH cutoff and lead-time requirements, because those windows govern when your workers are paid.

Question 27

What is the cutoff time for a pay run to hit the next deposit window?

Accepted Answer

Because you originate payroll through your own financial institution, the only cutoff that matters is your bank's ACH origination cutoff, not a Diversified Payday deadline.

- Prepare and approve your payroll in the platform, then download the NACHA file.

- Upload that file to your bank before your bank's daily ACH cutoff to make your chosen effective date.

- Files uploaded after your bank's cutoff are typically processed the next banking day, which can move your workers' pay date.

Diversified Payday does not bundle, batch, submit, or hold your file. Check your bank's published ACH cutoff times and required lead days when scheduling payday.

Question 28

What happens if an ACH entry is returned or bounces (NSF)?

Accepted Answer

Because you originate payroll through your own bank, any return, rejection, or NSF is handled directly between you and your financial institution under that bank's procedures and the applicable ACH rules. Diversified Payday does not move funds, so we do not receive, assess, or collect return fees. Any fees or penalties for a returned item are charged by your bank. Correct the underlying data in the platform (for example, an updated routing or account number), then generate and upload a corrected file to your bank.

Question 29

Can I print physical paychecks instead of using direct deposit?

Accepted Answer

Yes. Physical paycheck printing is available without requiring direct deposit. Diversified Payday supports professional check-on-top and check-on-bottom voucher layouts, customizable sequential check numbers, and itemized pay stubs. Employer Bank direct deposit is available with the Employer Bank Plan or Premium Tax Compliance Plan.

Question 30

When do my employees see their pay stub?

Accepted Answer

Pay stubs are drafted privately as you enter payroll and remain hidden from workers while in progress. As an employer, you have full administrative control: you decide whether to release pay stubs instantly to your employees upon submitting payroll in the Review & Release step, or schedule them to publish automatically to each worker's portal exactly on payday.

Question 31

How do I handle multi-county local tax allocations, such as Indiana's county tax system?

Accepted Answer

Unlike generic software that applies flat state rates, our system includes a dedicated manual override for county-level and municipal tax tracking. Employers can input localized county identifiers (such as entering "Porter") into the specific worker tax settings. The calculation engine binds this to the payroll run, automatically ensuring local wages and local taxes are accurately segmented in Boxes 18, 19, and 20 of the Form W-2.

Question 32

What happens if I make a mistake and need to correct a finalized payroll run?

Accepted Answer

Use the void and adjustment tools in the historical ledger tab. The platform recalculates any tax differences, reverses the affected ledger entries, and lets you issue a corrected or supplementary run so your internal reporting stays reconciled.

What the platform cannot do is recall or reverse a file you have already uploaded to your bank, because Diversified Payday never submits or moves those funds. If you have already sent the file to your bank, contact your bank immediately to request an ACH reversal or deletion under their rules. If the file has not yet been uploaded, simply correct the data and generate a new file.

Question 33

Can I upload more than one payroll file to my bank in a single pay period?

Accepted Answer

Yes. Because you originate payroll through your own bank, you can generate and upload as many NACHA files as you need, for example a regular run plus an off-cycle bonus or correction. Each file is a separate, self-contained set of ACH instructions. Just make sure each file is uploaded before your bank's cutoff for the effective date you want, and keep your own records of which files you have submitted so you do not accidentally upload a duplicate.

Question 34

What happens if there is an error in the NACHA file I generated?

Accepted Answer

If you spot an error before uploading, correct the underlying data in the platform (worker routing or account number, amount, or entry type) and generate a fresh file. If you have already uploaded a file with an error, contact your bank right away, because only your bank can delete or reverse an ACH entry it has accepted. Diversified Payday does not submit or transmit files, so we cannot recall a file once it is in your bank's hands.

Question 35

How do reversals work in the Employer Bank model?

Accepted Answer

Reversals are performed by your own financial institution under NACHA rules, not by Diversified Payday. If you need to reverse an entry (for example a duplicate or wrong-amount credit), contact your bank promptly, since ACH reversals are time-limited. In the platform you can void the run and issue corrected entries to keep your records accurate, but the actual reversal of money already sent must be requested through your bank.

Question 36

What if my bank rejects the file I upload?

Accepted Answer

Your bank may reject a file for formatting, balancing, security, or setup reasons before it ever enters the ACH network. Ask your bank for the specific reason, then adjust in the platform if needed, for example switching between a balanced and unbalanced file, correcting the company ID or origination routing number, or fixing an entry, and generate a new file. Because Diversified Payday only prepares the file and does not submit it, acceptance is always determined by your bank.

Question 37

What are the ACH cutoff times I need to watch?

Accepted Answer

The only cutoffs that matter are your own bank's ACH origination cutoffs, because your bank submits the entries into the network. Diversified Payday does not impose a cutoff and does not batch or hold your file. Confirm your bank's daily cutoff time and required lead days, then upload your file early enough to hit your chosen effective date. Weekends and Federal Reserve holidays are not banking days.

Question 38

What is the difference between a balanced and an unbalanced NACHA file?

Accepted Answer

An unbalanced file contains only the payment entries; your bank creates the matching offsetting debit against your funding account. A balanced file also includes that offset entry (using your origination account and routing number) so the file nets to zero. Many banks specify which format they require. The platform can produce either format, and you enter your offset account details when a balanced file is needed. If you are unsure which to use, ask your bank.

Question 39

Which ACH SEC codes does the platform use?

Accepted Answer

Employee and contractor direct deposits use the PPD (Prearranged Payment and Deposit) Standard Entry Class code for payments to personal accounts, and CCD (Corporate Credit or Debit) for payments to business accounts. The platform selects the appropriate code based on the account holder type you record for each worker. Your bank uses these codes to route the entries correctly.

Question 40

Why doesn't Diversified Payday submit the ACH file for me?

Accepted Answer

Diversified Payday is a software platform, not a bank, money transmitter, or payment processor. We do not move, hold, debit, or distribute funds, and we do not communicate with financial institutions on your behalf. Keeping origination in your hands means you stay in a direct relationship with your own bank, you control funding and timing, and there is no third party taking custody of your payroll money. The platform's job is to prepare accurate, bank-ready files and keep your records reconciled.

Question 41

Are there any hidden fees for running payroll multiple times per month?

Accepted Answer

No. Your monthly base fee (Basic Plan $24.99, Employer Bank Plan $49.99, or Premium Tax Compliance Plan $69.99) includes unlimited payroll runs for your first 5 active workers. If you have 6 or more active workers, each additional employee is priced by plan: $3.00/month per seat on the Basic Plan, $4.00/month per seat on the Employer Bank Plan, and $5.00/month per seat on the Premium Tax Compliance Plan. Whether you pay your staff weekly, run off-cycle commissions, or execute emergency corrections mid-month, your base subscription price stays exactly the same. You are only charged additional modular fees ($2.99 per form) when you explicitly generate your year-end tax distribution documents.

Question 42

What payroll taxes are automated by Diversified Payday?

Accepted Answer

Plans handle all automatic allocations for you. The platform calculates and manages state withholdings, local taxes, and federal rules based on standard W-2 employment records, even across complex multi-state setups (where available).

Question 43

Can I pay contractors and W-2 employees at the same time?

Accepted Answer

Absolutely. Unlike older systems that clutter your dashboard by mixing worker profiles together, Diversified Payday completely separates independent 1099 contractor payments from employee payroll data tracks for perfectly organized data management.

Question 44

How much does Diversified Payday cost for a growing business?

Accepted Answer

Plans start at $0 per month with the Free Payroll plan, which requires no credit card and supports up to 2 active workers, including W-2 employees and 1099 contractors. Paid plans start at $24.99 per month, which fully includes your first 5 active workers. This completely eliminates the zero-worker baseline pricing trap common in legacy payroll choices.

Question 45

If one row has an error, does it block the entire payroll run?

Accepted Answer

Yes, if left unaddressed, a data error on a single employee or contractor line will hold up the validation of your entire payroll batch. However, you do not have to delete the worker or restart the run. You can manually check the 'On-Hold due to issue(s)' checkbox on the worker's specific row. This isolates their record, overrides the system block, and drops their active wages to $0.00 for the current run, allowing the rest of your company's payroll to process normally without delay. Whenever an employer-placed hold is active, the platform automatically triggers persistent dashboard banners and system notification alerts warning you: 'At least one employee/contractor was excluded from Payroll Batch #[Batch ID] due to an employer-placed hold.' You can then resolve the worker's issue and issue a separate, supplementary run to process their compensation.

Question 46

How does the platform handle international contractors?

Accepted Answer

The platform does not support international contractors or cross-border payments. Our processing network and tax reporting infrastructure are strictly limited to domestic US entities, employees, and independent contractors operating with US bank accounts and valid domestic tax identifiers (EIN or SSN). You cannot onboard foreign workers, collect international tax documents, or distribute funds to overseas bank accounts through this platform. All workers paid through the system must be US-based.

Question 47

What is your security and troubleshooting access policy?

Accepted Answer

Security & Troubleshooting Access Policy: To maintain absolute data integrity, Diversified Payday staff will NEVER ask for your password under any circumstance. For routine support, our systems trigger an instant automated email alert to your primary administrator the second an internal troubleshooting session begins. For advanced assistance requiring data modifications or visible personal information (PII), our platform enforces a zero-trust lockout screen. You must explicitly authorize our staff by providing a one-time verification code delivered to your preferred notification method (SMS text, email, or authenticator app) before any modifications can occur. Every administrative action is logged permanently within both your company audit trail and our internal compliance records.

Question 48

How much do year-end W-2 and 1099-NEC forms cost, and what is the difference between the $2.99 and $4.99 options?

Accepted Answer

Year-end forms are pay-per-form, with no annual minimums and no bundled fees. The Digital Only tier is $2.99 per form: it completes the official IRS transmission of each W-2 or 1099-NEC and posts an instant secure PDF to the employee portal. The Digital + Secure Postal Mail tier is $4.99 per form: it includes everything in Digital Only plus physical envelope distribution, with USPS First-Class printing and mailing to each recipient. If you already filed a form digitally and later decide you want a paper copy mailed, you can add it after the fact for just the incremental $2.00 difference per form, no refiling required. The mid-season $2.00 upgrade simply covers print and postage.

Question 49

What two-factor authentication (2FA) methods does Diversified Payday support?

Accepted Answer

We offer advanced, multi-channel two-factor authentication. Each account can independently enable any combination of: SMS text message codes, secure email codes, and app-based TOTP authenticators such as Google Authenticator or 1Password. Because the options are an inclusive pool rather than a single either-or preference, you can turn on more than one method at once for layered protection. At sign-in you choose which enabled method to verify with.

Question 50

Does Diversified Payday support E-Verify and unemployment tax reporting (SUI/SUTA, FUTA 940)?

Accepted Answer

Yes. Direct E-Verify integration lets you confirm new-hire employment eligibility inside the same compliant onboarding workflow. (Free E-Verify account required.) For unemployment and payroll tax reporting we track State Unemployment Insurance (SUI/SUTA) per registered state, Federal Unemployment (FUTA, Form 940) using the standard flat 0.6% net rate after the standard state credit, and state and county withholding. These figures are aggregated automatically from your payroll runs so quarterly and year-end filings stay organized.

Question 51

How do I submit product feedback or feature suggestions?

Accepted Answer

We believe the best payroll software is not built in a vacuum. It is built by listening to the real-world experiences of the employers, accountants, and bookkeepers using it every day. Our architecture is highly adaptable, we have the capability to build almost anything, and your insights directly shape our development roadmap. Our support philosophy is fiercely human-first: customer support is almost exclusively human-based with zero automated barriers. We do not hide our team behind endless AI chat loops. AI is confined strictly to parsing documentation inside our Help & Support Assistant; beyond that, you are guaranteed immediate, un-gated access to a real human support agent, with no cyclic chat loops and no runaround. There are two easy ways to share an improvement idea, a workflow critique, or a feature request. (1) Quick Feedback: use the floating Feedback bar on the edge of your screen, or visit our dedicated Feedback page under the Contact menu. You can submit completely anonymously, or provide your contact info if you want us to follow up. (2) Existing Customers: if you are already logged into your portal, we encourage you to open a request from the Help & Support area instead. This connects you directly to our human engineering and customer service teams and keeps your request tied to your account history for easy reference. Please note: while we thoroughly evaluate every submission, we cannot guarantee that every suggestion is implemented. To protect our shared platform infrastructure, all submitted feedback is treated as non-confidential and becomes the intellectual property of the platform so we can apply unrestricted engineering updates.

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